Contact and Grievance Redressal

Questions about a gift, an order, delivery or returns? Write to us using the form below, email hello@dearyou.art or call +91 97111 50489 (Monday to Saturday, 10 am to 6 pm).

Our details

Customer care

Please include your order number if you have one. If you received a gift and do not have the order number, give us the buyer's name and your delivery PIN code.

For corporate and bulk orders, use the enquiry form on our Corporate Gifting page.

Grievance Officer

If you have a complaint about an order, our service, or how we handle your personal data, contact our Grievance Officer:

How we handle complaints

1. Tell us by email, phone or the contact form. Include your order number, what went wrong, and what you would like us to do.
2. Within 48 hours we acknowledge your complaint. Our reply gives you a ticket number and a copy of your complaint as we have recorded it. Quote the ticket number to check the status at any time.
3. We resolve your complaint within one month of receiving it and tell you the outcome in writing.
4. For requests about your personal data (to see, correct or delete it), we reply within 30 days. See our Privacy Policy.

If you are not satisfied

You can also contact:

• National Consumer Helpline (Government of India): toll-free 1915 (8 am to 8 pm), WhatsApp +91 8800001915, or https://consumerhelpline.gov.in
• Consumer commissions: you can file a consumer complaint online at https://e-jagriti.gov.in
• Data Protection Board of India, for complaints about personal data, after you have used our grievance process. See our Privacy Policy.