Terms of service

Last updated: 30 September 2026

These terms apply when you use dearyou.art or buy from us. Please read them with our Shipping Policy, Cancellations, Returns and Refunds and Privacy Policy.

Nothing in these terms reduces your rights under the Consumer Protection Act, 2019 or any other law that protects you.

Who we are

Dear You is a gifting store run by MAAVI LIFE PRIVATE LIMITED, a company registered in India, at Ground Floor, No. 106, 4th C Cross, Koramangala 4th Block, Bengaluru, Karnataka 560095. Email: hello@dearyou.art. Phone: +91 97111 50489.

We sell directly to you. We are not a marketplace, and we do not sell other sellers' products on their behalf. We do not sell food or any edible items.

Using our site

  • You must be 18 or older to place an order. If you are younger, ask a parent or guardian to order for you.
  • Give correct details, especially the recipient's address and phone number.
  • Do not misuse the site, for example by trying to break its security or placing fake orders.

Products

We try to describe and photograph every product accurately. Colours can look slightly different on different screens. Sizes and contents are listed on each product page.

Each product page shows the details that the Legal Metrology (Packaged Commodities) Rules, 2011 require for packaged goods, such as the common name, net quantity, country of origin, and the name and address of the manufacturer, packer or importer, plus consumer care details. For imported goods, we name the importer.

If an item inside a hamper runs out, we ask you before replacing it with anything else. If you do not agree, we refund that item or the whole hamper, your choice.

Prices

  • All prices are in Indian rupees and include all taxes (GST).
  • Where a product has a printed MRP (maximum retail price, inclusive of all taxes), we never charge more than that MRP.
  • Shipping is shown separately at checkout, before you pay. There are no other charges.
  • Paid extras such as gift wrap are never added for you. You choose them, and their price is shown before you add them.
  • We show the MRP as the law requires. We show a crossed-out price only when it is the lowest price we charged for that item in the 30 days before the reduction.
  • If a price on the site is obviously wrong, we tell you before dispatch. You can then pay the correct price or cancel for a full refund.

We do not use countdown timers, made-up stock warnings or other pressure tactics.

Orders

After you pay, you get an order confirmation email. We may still cancel an order if an item is out of stock, the courier cannot deliver to the PIN code, the price was an obvious error, or the payment looks fraudulent. If we cancel, we refund the full amount and charge you nothing.

Payment

  • All orders are prepaid. We do not offer cash on delivery.
  • Payments are processed by Razorpay Payments Private Limited, an RBI-authorised payment aggregator. You can pay by the methods shown at checkout, such as UPI, debit or credit card, netbanking and wallets.
  • You enter your payment details on Razorpay's secure checkout. We never see or store your full card number, CVV, UPI PIN or netbanking password.
  • We do not charge any extra fee for paying online. Your own bank may charge its own fees, for example for international cards.
  • We do not sell subscriptions or set up recurring payments.
  • If you think a payment is wrong, please contact us first. You can also raise a dispute (chargeback) with your card issuer or bank.
  • Razorpay support: https://razorpay.com/support/ and grievance redressal: https://razorpay.com/grievance-redressal/

Personalised and custom-branded items

When you add a name, message, photo or logo:

  • We make or have the item made exactly as you enter it. Please check spelling, dates and details before you pay.
  • You confirm that you have the right to use any photo, logo or text you send, and that people shown in photos (or their parents, for children) are happy for them to be used.
  • We may refuse or ask you to change content that is offensive, unlawful, or that uses someone else's trademark or artwork without permission. If we cannot agree, we cancel and refund you in full.
  • If we need to check anything before we start, we email you. Production starts after that.
  • Personalised items are made for you, so they cannot be returned for a change of mind. They can be returned if they are damaged, defective, wrong or late. See Cancellations, Returns and Refunds.

Gift messages and hidden prices

We print gift messages as you type them. We do not print messages that are abusive or unlawful. If you tick "This is a gift. Leave prices out of the parcel." on the cart page, we leave prices off everything inside the gift box. Details are in the Shipping Policy.

Delivery, cancellations and returns

Delivery times, charges and what happens if delivery fails are in the Shipping Policy. Cancellations, returns and refunds are in Cancellations, Returns and Refunds. In short: you can cancel before dispatch at no cost; damaged, defective, wrong or late items are replaced or refunded; refunds go back to the original payment method.

Corporate orders

Corporate and bulk orders are placed through our Corporate Gifting enquiry form, not the online checkout. We send a written quote. Once you sign it and pay (by Razorpay payment link or bank transfer), the signed quote and these terms together form our agreement. If the signed quote says something different from these terms, the quote applies.

For deliveries to many addresses, you give us the recipient list. You confirm that you are allowed to share those names, addresses and phone numbers with us for delivery. We use them only for that order. GST invoices carry the company name and GSTIN you give us. Please check your GSTIN before you pay; if it is wrong, tell us straight away so we can correct the invoice where GST rules allow.

Reviews

Reviews on our site come from customers through Judge.me. We do not write reviews ourselves, pay for positive reviews, or hide negative ones. We remove a review only if it is abusive, off-topic, shares someone's personal details, or is clearly fake.

Our content

The text, photos, designs and logos on this site belong to MAAVI LIFE PRIVATE LIMITED or are used with permission. Please do not copy them for commercial use without asking us.

Our responsibility

We are responsible for loss that is a foreseeable result of our breaking these terms or not taking reasonable care. We are not responsible for delays or failures caused by events outside our control, such as floods, strikes, riots or government restrictions. If such an event affects your order, we tell you, and if the order has not been dispatched you can cancel for a full refund. Ordinary courier delays are not such an event: your right to return a late order for a full refund still applies (see the Shipping Policy).

Where the law allows, our total liability for an order is limited to the amount you paid for it. This limit does not apply to anything the law does not allow us to limit, including your rights under the Consumer Protection Act, 2019.

Complaints and disputes

If something goes wrong, please contact us first. Our Contact and Grievance Redressal page explains how we handle complaints and gives our Grievance Officer's details. We acknowledge every complaint within 48 hours and resolve it within one month.

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have jurisdiction. This does not stop you, as a consumer, from filing a complaint with the consumer commission where you live or work, as the Consumer Protection Act, 2019 allows, or from contacting the National Consumer Helpline (1915).

Changes to these terms

We may update these terms. The version on this page when you place an order applies to that order.

Contact

MAAVI LIFE PRIVATE LIMITED (Dear You)
Ground Floor, No. 106, 4th C Cross, Koramangala 4th Block, Bengaluru, Karnataka 560095, India
Email: hello@dearyou.art
Phone: +91 97111 50489